Refund policy
We want you to love what you ordered from our store. If you are not completely satisfied with your purchase, we're here to help make things right.
Return Eligibility Criteria
To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it. It must also be in the original packaging with all tags attached.
Return Timeframe
You have [X DAYS, e.g., 7 days or 15 days] from the date of delivery to initiate a return request. Requests made after this period will not be accepted.
Refund Process and Timing
Once your return is received and inspected at our warehouse, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (or to your store wallet/bank account for COD orders) within [REFUND PROCESSING TIME, e.g., 5-7 business days].
Exchange Options
We only replace items if they are defective or damaged, or if you need a different size of the same item. If you need to initiate an exchange, please email us with your request and order details.
Damaged or Defective Product Handling
If you receive a damaged or defective item, please contact us within [X HOURS, e.g., 48 hours] of delivery. Email us with your order number and clear photos/videos of the defect. We will arrange a free replacement or a full refund immediately.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
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[ITEM 1, e.g., Intimate wear/Undergarments]
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[ITEM 2, e.g., Beauty and skincare products]
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[ITEM 3, e.g., Customized or personalized items]
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Gift cards
Return Shipping Costs
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Defective/Incorrect Items: We will bear the return shipping costs and arrange a reverse pickup.
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Customer Preference (Size issue, changed mind): The customer is responsible for paying a nominal reverse pickup fee of ₹[FEE AMOUNT, e.g., 100], which will be deducted from the final refund amount.
